1. My Journey

Every day, I walk to school so it was hard to divide the journey into specific steps. Instead,  I divided it into 4 major blocks between the E 20th to the Tisch building and drew a user journey map based on that:

original size: https://drive.google.com/file/d/1lcXcOaqyIRLWEG6w8j3sA99s1JgPdGfi/view?usp=sharing

 

2. Yu’s Journey

Yu is an IDM(Tandon) student who lives in Brooklyn and I interviewed her on the way coming to Tisch — she takes a class in Tisch — for another user research.

I first asked her for the overall step-by-step journey and then asked about the more specific experience in each step.

Following is the user journey map based on the content of the interview with her.

original size: https://drive.google.com/file/d/150aB2dDvpB205XmZt-0nF6FS0ItsD76m/view?usp=sharing

original size: https://drive.google.com/file/d/150aB2dDvpB205XmZt-0nF6FS0ItsD76m/view?usp=sharing

 

The main pain points in my user journey map were the crowded street and a street smoking problem,

and those in Yu’s user journey map were hard to know about the important changes of the trains, such as rescheduling in advance.